Returns & Exchanges

At FormalDressShops, we want you to feel confident in your purchase. If your dress isn't the perfect fit, you can return or exchange eligible items within 14 days of delivery provided they are in original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the dress in its original packaging, ensuring all designer tags, protective seals, and accessories are included to qualify for a refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 3 business days of your request approval.

• 4.
  Verification and Refund

  Once our quality assurance team inspects the garment and confirms its condition, your refund or exchange will be processed within 5 to 7 business days.